✔ IT Consulting and Management

✔ Office 365 & Email Solutions and migrations

✔IT Infrastructure & Cloud Consulting (Azure, Office 365, VMware, Hyper-V)

✔ IT Operations & Project Management (PMP methodologies)

✔ Risk, Incident & Change Management

✔ Windows Server Administration & Active Directory

✔ Disaster Recovery & Business Continuity Planning

✔ Vendor & Contract Negotiations

✔ Network and Servers Monitoring and Automations

✔ Team Leadership & Technical Training

For Manufacturing Companies
🔹 IT infrastructure assessment & modernization
🔹 Implementation of ERP & manufacturing support systems
🔹 Security & compliance strategy for OT-IT integration
🔹 Vendor selection & IT asset management

For Small & Medium IT Companies
🔹 Cloud migration (Azure, Google Cloud, Office 365)
🔹 IT support model optimization & automation
🔹 IT risk assessment & disaster recovery planning
🔹 Cost optimization for IT operations

Managing Application Management Support Team for Aegon Client in 24X7 Environment.
• Managing Application management technical support team of 50 members with their daily task assignment, performance monitoring, technical trainings and performance appraisals.
• Managing KT and project handovers.
• Participated in service activation activities.
• Communicating with client for requirement analysis, changes & onsite and offsite team links.
• Managing Incidents, Problem and Change tickets
• Coordinating with other teams for day to day activities
• Risk Analysis and risk tracking and creating roadmap for the closure of risk
• Coordinating interviews and candidate evaluation
• Tracking project milestones.
• Coordinating with client for project objectives, goals deliverables.
• Project tracking on weekly, monthly & yearly basis
• Project delivery management.
• Managing Appraisals and guiding team.
• Managing IT Hardware purchase, negotiations and contract management.
• Vendor management in IT.


Managing Application Management Support Team for Rexnord Client in 24X7 environment.
• Managing KT and project handovers.
• Managing technical support team of 8 members with their daily task assignment, performance monitoring, technical trainings and performance appraisals.
• Managing KT and project handovers.
• Participated in service activation activities.
• Communicating with client for requirement analysis, changes & onsite and offsite team links.
• Managing Incidents, Problem and Change tickets
• Coordinating with other teams for day to day activities
• Managing Windows Production Server infrastructure
• Managing MS Exchange and Share-point Server
• 24/7 Monitoring of data center, servers and network devices using solar winds
• Monthly patching of servers
• Managing network printers with Print server
• Managing O365 support.
• Managing IT Hardware purchase, negotiations and contract management.
• Vendor management in IT.

IT Architect | e-Zest Solutions Ltd (2018 – 2019)

• Managing technical support team of 14 members with their daily task assignment, performance monitoring, technical trainings and performance appraisals.
• Communicating with client for requirement analysis, changes & onsite and offsite team links.
• Managing Windows Production Server infrastructure
• Managing MS Exchange and Share-point Server
• Managing Active Directory on Windows Server 2012
• Desktop support
• Managing network and local printers with Print server
• IT and Multimedia network support including Conference calls and projectors support
• Prepared plan for complete IT / Network infrastructure upgradation
• Upgraded the IT Infrastructure to the latest resulted in eliminating the existing issues like network congestion, packet drop etc.
• Managing IT Hardware purchase, negotiations and contract management.
• Vendor management in IT.

Team Lead – IT Infrastructure | Accenture (2016 – 2018)

• Project Management for Middleware and IT Infrastructure Support in 24X7 environment.
• Managing technical support team of 9 members with their daily task assignment, performance monitoring, technical trainings and performance appraisals.
• Communicating with client for the requirement and requirement analysis.
• Managing Windows Production Server Infrastructure of 1600+ Virtual and Physical servers
• Managing and building Windows server 2012 and 2008 environment
• Providing IIS Application support
• Managing backups and recovery
• Involved in process automation to reduce manual efforts
• Managing ESX environment using V-sphere. Working or regular maintenance including creating, migrating & managing virtual machines
• Creating and maintaining snapshots for the virtual servers
• Created disaster recovery plan for e-commerce infrastructure
• Assisting software development team in the deployments
• Servers monthly maintenance

Associate Operations Manager | Cognizant (2014 – 2016)

• Leading IT Infrastructure Management support project for Wintel L1 for Credit Swiss Client.
• Managing technical support team of 24 members with their day to day tasks.
• Managing Windows Server infrastructure for 20000+ servers
• Building Windows server 2003 and server 2008 in Physical and Virtual Environment.
• Migration from Windows server 2003 and 2008 to windows server 2012 in physical and virtual environment
• Managing ESX environment using V-sphere. Working or regular maintenance including creating, migrating & managing virtual machines
• Working or regular windows server maintenance task including Hardware and Software issue
• Coordinating with various teams to find end to end solution
• Analyzing incidences getting created and providing permanent solution to fix the issue
• Technical point of contact for the team in providing windows support to the client
• Incident and Change management.
• Working on RCA and providing solutions to reduce number of daily generated incidents.
• Managing remote server using ILO.

Technical Support Engineer • Symantec India Pvt. Ltd (June-2010 to June 2014)

• Managing infrastructure support of the clients using Altiris.
• Managing windows patching and inventory records.
• Managing situation of complete server failure or any kind of data loss by providing solution for disaster recovery.
• Supporting with Symantec System Recovery and Symantec Backup Exec.
• Providing assistance to Symantec customers with installation, configuration and all other technical issues; Working with Robotic Library, NAS & SAN environments.
• Providing global support to Symantec clients.

Systems Administrator • Circa Systems (Aug-2009 to May 2010)

• Managed configuration and maintenance of Active Directory on windows Server 2003
• Remotely building Physical server using ILO
• Engaged in configuring and implementing Desktop and Server remotely through Logmein tool for clients in Japan and Singapore.
• Handling maintenance of Zimbra e-Mail server and configuration of Zimbra on Outlook
• Providing client support for all Windows XP / Vista users for OS related issues.
• Managing Linux server for avaya system.
• Managing IT Hardware purchase, negotiations and contract management.
• Vendor management in IT.

Jr. Systems Administrator • e-Zest Solutions Ltd (Dec-2007 to July 2009)

• Building and managing windows server 2003 and server 2008 in physical and Virtual environment (Hyper-V)
• Involved in configuration and maintenance of Active Directory on windows Server 2003
• Deploying and managing windows desktop clients with windows XP and Vista
• Managing network and local printers.
• Implementation and maintenance of Exchange Server 2007
• Configured and Implemented ISA Server 2004
• Engaged in setting up LAN Network (Wired & Wireless Network)
• Managing IT Hardware purchase, negotiations and contract management.
• Vendor management in IT.
• Installed Windows Operating System and other application software
• Installation and maintained SQL Server 2005 and 2008
• Linux Debian server implementation & support.
• Managed troubleshooting of various network and OS problems